Terms and conditions for the supply of goods, services and digital content to both consumers and businesses.

OUR TERMS

  1. 1.THESE TERMS

1.1

These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

1.2

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3

If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
 

  1. 2.INFORMATION ABOUT US AND HOW TO CONTACT US

2.1

We are Show Off Display Systems (Pty) Ltd. incorporated and registered in South Africa with company registration number 2004/003355/07 whose registered office is at 2 Vrede Avenue, Epsom Downs, Bryanston, Sandton, South Africa. Our registered VAT number is 4090213325.
 
2.2

You can contact us through our Contact Us page show-off.co.za/contact-us/

2.3

If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.

2.4

”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

  1. 3. OUR CONTRACT WITH YOU

3.1

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us where you accept these terms and our Privacy Policy.

3.2

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3

We will assign an invoice number or order number to your order and tell you what it is when we accept your order. It will help us if you can tell us this number whenever you contact us about your orders.

  1. 4. OUR PRODUCTS

4.1

If we are making a product to the specifications you have given us you are responsible for ensuring that these specifications are correct.

  1. 5. YOUR RIGHTS TO MAKE CHANGES

5.1

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  1. 6. OUR RIGHTS TO MAKE CHANGES

6.1

We may change the product:

(a)  to reflect changes in relevant laws and regulatory requirements, this may result in a change to the timescales that you can expect to receive your product and/or service and the exact specifications of the product and/or service. We will notify you of these changes should they occur. and

(b)  to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect the functionality of the product.

6.2

In addition, as we informed you in the description of the product on our website and our marketing materials, we may make the following changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products/services paid for but not received:

6.3

We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

  1. 7. PROVIDING THE PRODUCTS

7.1

The costs of delivery as applicable will be as displayed to you on your order.

7.2

During the order process we will let you know when we will provide the products and/or services to you. If the products are ongoing subscriptions we will also tell you during the order process when and how you can end the contract.

(a). If the products are goods we will deliver them to you as soon as reasonably possible.

(b)  If the products are one-off services. We will begin the services on the date agreed with you during the order process. The estimated completion date for the services is as told to you during the order process.

(c)  If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order.

(d)  If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in Clause 8.Or we end the contract by written notice to you as described .

7.3

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

7.4

If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and Clause 10.2 will apply.

7.5

You own a product which is goods once we have received payment in full.

7.6

We may need certain information from you so that we can supply the products to you, for example, specifications should you require a bespoke product. If so, this will have been stated in the description of the products on our website. We will contact you in writing or by phone to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.7

We may have to suspend the supply of a product to:

(a)  deal with technical problems or make minor technical changes;

(b)  update the product to reflect changes in relevant laws and regulatory requirements;

(c)  make changes to the product as requested by you or notified by us to you (see Clause 6.).

7.8

We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency.

7.9

If you do not pay us for the products when you are supposed to (see Clause 14.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply or our delivery of our service of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see Clause 14.7). We will charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see Clause 14.6).

  1. 8. YOUR RIGHTS TO END THE CONTRACT

8.1

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:

(a)  If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Clause 12. if you are a consumer and Clause 13. if you are a business;

(b)  If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;

(c)  If you are a consumer and have just changed your mind about the product, see Clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

(d)  In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see Clause 8.7 OR Clause 8.8.

8.2

If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a)  we have told you about an upcoming change to the product or these terms which you do not agree to (see Clause 6.2);

(b)  we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c)  there is a risk that supply of the products may be significantly delayed because of events outside our control;

(d)  we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons]; or

(e)  you have a legal right to end the contract because of something we have done wrong.

8.3

are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund.

8.4

Your right as a consumer to change your mind does not apply in respect of:

  1. a)digital products after you have activated the licence, started to download or stream;

(b)  services, once these have been completed, even if the cancellation period is still running;

(c)   sealed computer software, once these products are unsealed after you receive them; and

8.6

If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.

(a) If you have bought digital content for download, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.

 8.7

Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see Clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract

  1. 9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)

9.1

To end the contract with us, please let us know by doing  the following:

(a)   Email us at info@show-off.co.za. Please provide your name, home/work address, details of the order and, where available, your phone number and email address.